Support

Answers to the common questions, and how to reach a person.

How do I play?

1. Drag a finger in a circle on the dial to turn it. Every number makes a click.
2. One number clicks deeper and stronger than the others. The numbers next to it are a little heavier, so you know you are close.
3. Lift your finger on that number. A lamp lights up. Three numbers open the safe.

Lifting your finger on the wrong number costs 4 seconds. Every safe you open gives time back. When the clock reaches zero the run is over, and your score is the number of safes you opened in a row.

I cannot feel the clicks

• In the game, open Settings (the gear on the home screen) and check that Haptics is on.
• On your iPhone, open Settings and check that vibration is not switched off under Accessibility, in Touch.
• A thick case can dull the clicks. Try once without it.
• The game is made for iPhone. On a device without a Taptic Engine you can still play by ear.

I cannot hear anything

The game follows the Ring/Silent switch (or Silent Mode on newer iPhones): when your iPhone is silent, so is the game. Check also that Sound is on in the game's Settings. The game plays alongside your own music without stopping it.

What are the false notches?

After a few safes some numbers give two dry, sharp clicks. They feel special, and they are a trap. The right number is always the deep one.

How does the Daily Safe work?

There is one Daily Safe per day, with five numbers, and it is the same for everyone. A new one arrives at midnight, your local time. You get one attempt. If you leave before opening it, the time you have already spent is kept, so coming back does not reset the stopwatch. A wrong number adds 5 seconds.

Why was my record not saved?

Records are not saved, and scores are not sent to the leaderboards, while Visual aid is on. Visual aid turns the pointer green on the right number; it is there for playing without haptics and without sound. Turn it off in the game's Settings to play for records.

The leaderboards do not open

Leaderboards use Apple's Game Center. Sign in on your iPhone under Settings, in Game Center, then open the game again and tap the trophy. The game works without Game Center too.

My records are gone

Records are stored on your iPhone and are erased if you delete the game. If you were signed in to Game Center, your best scores are still on the leaderboards.

Refunds

Purchases are handled by Apple. You can ask for a refund at reportaproblem.apple.com.

Contact

Davide Volpato, info@volpatodavide.com. Messages in English or Italian are welcome.